Becoming
an Influential Test Team Leader 
 
1 Day
"Lots
of great takeaway information that can
be implemented in my office" - StarEast 2006 attendee
"I
would definitely recommend or attend another one of his (Randy's)
courses." -Michael Zehring
This
one-day workshop is designed for
test leaders and test managers, people who expect to be in a test
leadership role, or people who lead other test managers and test
leaders. The main objective of this session is to teach you how to
influence your team and others to make testing the best it can be in
your
organization.
Test team
leadership has many unique challenges and many test
team leaders (especially new ones) find themselves ill-equipped to deal
with the
problems they face on a daily basis. The test team leader must be able
to
motivate and influence people, while keeping the test on track with
time and
budget constraints.
The first part
of this session will focus on how to grow as a
leader and how to influence your team and those around you. You will
learn how
to become a person of influence, deal with interpersonal issues, and
how to
influence your team in building their skills and value.
The afternoon
session will focus on influencing those outside
of your team. You will learn how to communicate your value to
management, how to
stand firm when asked to compromise and how to improve by learning from
successes and failures.
Finally,
you will develop your own action plan to
implement the things you plan to do to grow as a leader.
Return on
Investment
- Learn
how to encourage and grow your test team.
- Understand
the key issues in influencing others.
- Learn
how to deal with people issues that can easily derail your team.
- Get
the most out of your existing investment in people and how to leverage
that investment.
- Advance
your career by reinforcing your ability to effectively lead a team.
Who Will Benefit
- QA
and Test Managers
- Aspiring
QA and Test Managers
The program requires basic testing
knowledge or experience. Technical knowledge is not a
pre-requisite.
Program Information
This course is presented on an in-house basis only unless offered as a
special public course. Contact
us for information about how to bring this course into your
organization.
Content
and Structure
What
is a Leader?
How
to Grow as a Leader and Person of
Influence
Building
Relationships
Maturing
as a Leader
The
Role of Credibility as a Tester and
Leader
Building
Credibility
Keeping
Credibility
Damage
Control - Rebuilding Lost Credibility
Exercise
- The Testing Apprentice
The
Top Ten Challenges of Software
Testing
Exercise
- Self-Assessment
Influencing
Your Team
Seven
Ways to Multiply Team Value
More
About Mentoring and Apprenticeships
The
Value of Delegation
Exercise
- Sharing Your Knowledge
The
Coaching Model
The Law
of the Niche
Dealing
With Weak Links
Building
Your Team’s Skills - Training vs.
Learning
Exercise
- Self-Assessment
Conflict
Resolution
Exercise
- Conflict Resolution
Influencing
Those Outside Your Team
Communicating
with Purpose and Clarity
Being
an Advocate for Your Team
Communicating
Your Value
Standing
Firm
Exercise
- The Deadline
Knowing
When to Make Your Message
Informally
(The Elevator Talk)
Formally
(The Presentation)
Knowing
How to Make Your Message
Persuasion
Consistency
Value-Focused
Dealing
with Data
Exercise
- The Elevator Talk
Influencing
the Process
Learning
from Defects
Learning
from Active Feedback and Failure
Process
Improvement without Process Improvement
Models
Becoming
an Agent for Change in Your
Organization
Starting
Small - The "Skunkworks"
Approach
Celebrating
and Rewarding Success
Creating
Your Action Plan
Identify
Your Goals
Short-Term
Mid-Term
Long-Term
Deliverables
- Course
notebook with slides and worksheets
- You
will have the information needed to be an effective test team leader.
All materials on this site
copyright 1996 - 2009, Rice Consulting Services, Inc.
Rice
Consulting Services, Inc.
P.O. Box 892003
Oklahoma City, OK 73189
405-691-8075
"Leaders
are made, they are not born. They are made by hard effort,
which is the price which
all of us must pay to achieve any goal that is
worthwhile." -- Vince Lombardi
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