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Using JAD Right

1 Day

Joint Application Development (JAD) is a powerful technique, if used properly, to get the users’ perspective of a system to be built.

This workshop is designed to teach people how to get the user and customer perspective by using a variety of facilitation techniques. This is a very experiential course, with more exercises than lecture. Practical exercises and case studies are used to allow people to put into practice the techniques they are learning.

The course textbook is Joint Application Development by Jane Wood and Denise Silver.

Return on Investment 

  • Learn how to get the information to build the correct system.
  • Understand the facilitation and people issues in JAD.
  • Learn how to get information effectively through team-based sessions.
  • Advance your career by reinforcing your analysis expertise.

Who Will Benefit

  • Test analysts and testers
  • QA analysts
  • Business analysts
  • Facilitators
  • Developers
  • End-users
  • IT managers
  • Project managers and team leaders
  • Anyone interested or responsible for working with users in system development!

The program requires only basic IT knowledge or experience. Testing knowledge or experience is not a pre-requisite.

Program Information

This course is presented on an in-house basis only unless offered as a special public course. Contact us for information about how to bring this course into your organization.

Content and Structure


  • Foundations - What is JAD and How Can it Help You?

  • JAD Terms

  • The JAD Process

    • How to Build the Team 

      • Roles and Responsibilities

      • Getting Buy-in

    • Defining the JAD Project 

    • Research

    • Preparation

    • The Session

    • The Final Deliverable

  • Leading the Session

    • Group Dynamics

    • Facilitation Skills

    • Pitfalls to Avoid

    • A Facilitator's Toolkit

  • Decision Making

  • Creativity in the Process

  • Tools for the Process

  • The Big Picture - How Does JAD Work With Other Methodologies?


  • Checklists and Templates
  • Glossary
  • Bibliography


  • Course notebook with slides images, worksheets, checklists, complete examples and supporting text
  • Textbook - Joint Application Development by Jane Wood and Denise Silver.
  • You will have the basic information needed to perform effective JAD sessions in your organization.

To be announced

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Rice Consulting Services, Inc.
P.O. Box 6127
Moore, OK  73153