Process
Improvement Using
Root Cause Analysis 
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Day
"The
greatest value of a defect is to learn from
it." That's a key concept in our software quality training courses. The
question is, however,
"How do we learn from defects and prevent them from happening again?"
This
workshop is designed to teach
people how to improve any process by using proven techniques and
processes for identifying and correcting root causes of problems. This
is a very experiential course, with more exercises than lecture.
Practical exercises and case studies are used to allow people to
identify root causes and design process improvement.
Return on
Investment
- Learn
how to get the most value from a defect or a mistake by preventing it
from occurring in the future.
- Understand
the process for identifying root causes of problems.
- Learn
how to get information effectively through interviews.
- Learn
how to modify existing processes and convey them to your organization.
- Get
the most out of your existing investment in processes and how to
leverage that investment.
- Advance
your career by reinforcing your process analysis expertise.
Who Will Benefit
- Test
analysts and testers
- QA
analysts
- Business
analysts
- Facilitators
- Developers
- IT
managers
- Project
managers and team leaders
- Anyone
interested or responsible for process improvement!
The program requires only basic IT
knowledge or experience. Testing knowledge or experience is not a
pre-requisite.
Program Information
This course is presented on an in-house basis only
unless offered as a special public course. Contact
us for information about how to bring this course into your
organization.
Content and
Structure
Topics
-
How To Define the Problem and Collect Data
-
How to Perform an Analysis of the Current Situation
- Current State Analysis
-
How to Identify Opportunities for Process Change -
Gap Analysis
-
Control Barrier Analysis
-
Charting Events And Causal Factors
-
How to Conduct Effective Interviews to Gather
Information
-
Determining Root Causes Of Failures
-
Making Process Changes
-
Documenting Your Findings in Writing
Resources
- Checklists
and Templates
- Glossary
- Bibliography
Deliverables
Course
notebook with slides images, worksheets, checklists, complete examples
and supporting text
All materials on this site
copyright 1996 - 2008, Rice Consulting Services, Inc.
Rice
Consulting Services, Inc.
P.O. Box 892003
Oklahoma City, OK 73189
405-691-8075
"Leaders
are made, they are not born. They are made by hard effort,
which is the price which all of us must pay to achieve any goal that is
worthwhile." -- Vince Lombardi
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