Randy Rice's Software Testing Site

Process Improvement Using
Root Cause Analysis

1 Day

"The greatest value of a defect is to learn from it." That's a key concept in our software quality training courses. The question is, however, "How do we learn from defects and prevent them from happening again?"

This workshop is designed to teach people how to improve any process by using proven techniques and processes for identifying and correcting root causes of problems. This is a very experiential course, with more exercises than lecture. Practical exercises and case studies are used to allow people to identify root causes and design process improvement.

Return on Investment  Who Will Benefit

The program requires only basic IT knowledge or experience. Testing knowledge or experience is not a pre-requisite.

Program Information

This course is presented on an in-house basis only unless offered as a special public course. Contact us for information about how to bring this course into your organization.

Content and Structure




  • Course notebook with slides images, worksheets, checklists, complete examples and supporting text

  • All materials on this site copyright 1996 - 2009, Rice Consulting Services, Inc.

    Rice Consulting Services, Inc.
    P.O. Box 892003
    Oklahoma City, OK  73189