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Becoming an Influential Test Team Leader 

1 Day

"Lots of great takeaway information that can be implemented in my office" - StarEast 2006 attendee

"I would definitely recommend or attend another one of his (Randy's) courses." -Michael Zehring

This one-day workshop is designed for test leaders and test managers, people who expect to be in a test leadership role, or people who lead other test managers and test leaders. The main objective of this session is to teach you how to influence your team and others to make testing the best it can be in your organization.   

Test team leadership has many unique challenges and many test team leaders (especially new ones) find themselves ill-equipped to deal with the problems they face on a daily basis. The test team leader must be able to motivate and influence people, while keeping the test on track with time and budget constraints.

The first part of this session will focus on how to grow as a leader and how to influence your team and those around you. You will learn how to become a person of influence, deal with interpersonal issues, and how to influence your team in building their skills and value.

The afternoon session will focus on influencing those outside of your team. You will learn how to communicate your value to management, how to stand firm when asked to compromise and how to improve by learning from successes and failures.

Finally, you will develop your own action plan to implement the things you plan to do to grow as a leader.

Return on Investment

  • Learn how to encourage and grow your test team.
  • Understand the key issues in influencing others.
  • Learn how to deal with people issues that can easily derail your team.
  • Get the most out of your existing investment in people and how to leverage that investment.
  • Advance your career by reinforcing your ability to effectively lead a team.

Who Will Benefit

  • QA and Test Managers
  • Aspiring QA and Test Managers

The program requires basic testing knowledge or experience. Extensive technical knowledge is not a pre-requisite.

Program Information

This course is presented on an in-house basis only unless offered as a special public course. Contact us for information about how to bring this course into your organization.

Content and Structure

What is a Leader?

How to Grow as a Leader and Person of Influence

            Building Relationships

            Maturing as a Leader

The Role of Credibility as a Tester and Leader

            Building Credibility

            Keeping Credibility

            Damage Control – Rebuilding Lost Credibility

Exercise – The Testing Apprentice

The Top Ten Challenges of Software Testing

Exercise – Self-Assessment

Influencing Your Team

            Seven Ways to Multiply Team Value

            More About Mentoring and Apprenticeships

                        The Value of Delegation

            Exercise – Sharing Your Knowledge

            The Coaching Model

                        The Law of the Niche

            Dealing With Weak Links

            Building Your Team’s Skills - Training vs. Learning

            Exercise – Self-Assessment

            Conflict Resolution

            Exercise – Conflict Resolution

Influencing Those Outside Your Team

            Communicating with Purpose and Clarity

            Being an Advocate for Your Team

                        Communicating Your Value

                        Standing Firm

            Exercise – The Deadline

            Knowing When to Make Your Message

                        Informally (The Elevator Talk)

                        Formally (The Presentation)

            Knowing How to Make Your Message




                        Dealing with Data

            Exercise – The Elevator Talk

Influencing the Process

            Learning from Defects

            Learning from Active Feedback and Failure

            Process Improvement without Process Improvement Models

            Becoming an Agent for Change in Your Organization

            Starting Small – The “Skunkworks” Approach

            Celebrating and Rewarding Success

Creating Your Action Plan

            Identify Your Goals





  • Course notebook with slides and worksheets
  • You will have the information needed to be an effective test team leader.


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Rice Consulting Services, Inc.
P.O. Box 6127
Moore, OK  73153