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Becoming an Influential Test Team Leader
"Lots of great takeaway information that can be implemented in my office" - StarEast 2006 attendee
"I would definitely recommend or attend another one of his (Randy's) courses." -Michael Zehring
This one-day workshop is designed for test leaders and test managers, people who expect to be in a test leadership role, or people who lead other test managers and test leaders. The main objective of this session is to teach you how to influence your team and others to make testing the best it can be in your organization.
Test team leadership has many unique challenges and many test
team leaders (especially new ones) find themselves ill-equipped to deal with the
problems they face on a daily basis. The test team leader must be able to
motivate and influence people, while keeping the test on track with time and
The first part of this session will focus on how to grow as a
leader and how to influence your team and those around you. You will learn how
to become a person of influence, deal with interpersonal issues, and how to
influence your team in building their skills and value.
The afternoon session will focus on influencing those outside
of your team. You will learn how to communicate your value to management, how to
stand firm when asked to compromise and how to improve by learning from
successes and failures.
The program requires basic testing knowledge or experience. Extensive technical knowledge is not a pre-requisite.
What is a Leader?
How to Grow as a Leader and Person of Influence
Maturing as a Leader
The Role of Credibility as a Tester and Leader
Damage Control – Rebuilding Lost Credibility
Exercise – The Testing Apprentice
The Top Ten Challenges of Software Testing
Exercise – Self-Assessment
Influencing Your Team
Seven Ways to Multiply Team Value
More About Mentoring and Apprenticeships
The Value of Delegation
Exercise – Sharing Your Knowledge
The Coaching Model
The Law of the Niche
Dealing With Weak Links
Building Your Team’s Skills - Training vs. Learning
Exercise – Self-Assessment
Exercise – Conflict Resolution
Influencing Those Outside Your Team
Communicating with Purpose and Clarity
Being an Advocate for Your Team
Communicating Your Value
Exercise – The Deadline
Knowing When to Make Your Message
Informally (The Elevator Talk)
Formally (The Presentation)
Knowing How to Make Your Message
Dealing with Data
Exercise – The Elevator Talk
Influencing the Process
Learning from Defects
Learning from Active Feedback and Failure
Process Improvement without Process Improvement Models
Becoming an Agent for Change in Your Organization
Starting Small – The “Skunkworks” Approach
Celebrating and Rewarding Success
Creating Your Action Plan
Identify Your Goals
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Rice Consulting Services, Inc.