Randy Rice's Software Testing Site
Frequently Asked Questions

About Rice Consulting

About Training

About e-Learning

Troubleshooting e-Learning Problems

About Consulting

About Testing

About Rice Consulting

How long have you been in business?

Rice Consulting was founded in 1990, specializing in software testing. 

Where are you headquartered?

We are located in Oklahoma City, Oklahoma and perform work throughout the United States and Canada. We do not have any branch offices.

Who are your clients?

Our clients are comprised of all sizes and types of companies in many different industries, including finance, defense, medical and healthcare, software, insurance, banking, telecommunications, energy, government and manufacturing. We can't mention them by name due to confidentiality concerns.

Are you on the GSA Schedule?

No. We have tried to get on the GSA Schedule but found it such a frustrating experience we gave up, at least for now. We are, however, still happy to do business with Federal and State government agencies.

About Training

Do you have an institute or other physical location for training?

No, we rent space to conduct classes as needed. Actually, most of our live training is conducted at client sites throughout the U.S. and Canada.

Do you conduct training in India?

We do not conduct live training in India, but we invite people in India to try our e-Learning.

Do you provide job placement?

No. We do have a message board for people looking for jobs and people looking for testers, but we do not offer job placement.

Will you please send me a free electronic copy of your courseware? (Believe it or not, this is an actual question I get on a regular basis.)

No. We have invested a great deal of time and effort in developing our training materials, which have great value. It would not be fair to us or our paying customers to give these materials away. I would suggest you visit www.testingeducation.org for free materials.

Do you license your courseware for others to use in conducting training?

Yes, please contact us for pricing.

Do you provide training in test tools, such as Winrunner?

No, we do not teach how to use specific test tools. We do, however, have training on the issues and concerns of using tools.

I am residing in India, and have no means to travel abroad. Is there an online course for Business Analysis, since this is what I am trying to pursue?

Yes, we have e-learning on the subject of User Requirements, which is a core skill area for Business Analysts.

Do you have an accredited course for ISTQB testing certification?

Yes! It is the Foundation Level Course in Software Testing, available in e-learning format, in-house live training, and/or public sessions.

I am looking for training just for myself, do you just deal with companies?

Although much of our training is conducted for companies, we have e-learning and a limited number of public courses throughout the year.

After successful completion of the course will I have sufficient knowledge to apply for jobs in the software testing area?

You will know the terminology and the processes, and will have had some practice in applying them. However, to enter the testing workforce will depend on your other skills and attributes, such as an eye for detail, creativity, curiosity, etc. Many companies do hire entry-level testers and having training is a big plus. You will also need to practice testing until you are hired. One way to do that is to be a beta tester.

How much lead time is required when scheduling an in-house course?

I normally need about 6 to 8 weeks if I am going to be the instructor. However, my schedule fluctuates so even if your need is more urgent, contact me and I'll do my best to meet your needs. I also have an associate trainer that might be able to conduct a class with short notice. The shortest time to get a class scheduled would be one week prior to the event. However, in that window of time, the printing and travel rates are much higher.

Can you send me some sample materials to see what exactly is in your course material?

I will be happy to send an electronic sample to show formatting upon request. However, I cannot send the entire course workbook.

To what degree will you customize materials?

I can delete and add existing modules (from other RCS courses) at no extra charge. I highly discourage terminology and process changes because 1) they ripple through all the materials and 2) it promotes an inward view of practice ("Well, that's the way we do it here.") I suggest handing terminology and process differences during the lecture or in opening remarks. If changes require over two hours, I must charge a customization fee.

What course do you offer for a novice in the testing arena? What would I need to take first?

I would recommend the Basic Training in Software Testing course. We have that in both live (in-house) and e-learning versions.

Do you have materials in languages other than English?

No, we only have materials in English.

About e-Learning

I would like to know more about your training classes for...  Please send more details about the course, fees and timing etc.

We have all of our information on the web site. For prices and how to register, go to http://www.riceconsulting.com/training/e-learning.htm. There is a complete listing of courses we offer online. To see an outline for the course, just click on the course title.

How long is the license period?

Your paid enrollment is good for one year, even if you finish the course sooner.

When do classes start?

You can start an e-learning course whenever you like and continue at your own pace!

Is there a schedule to be followed?

No, you are on your own pace.

Do I have to use the same computer for the entire course?

No, but if you change computers during a module, you will not be able to see a bookmark for starting again. Just take note of where you left off on the other computer.

Do I need any other add-ins or software to take the e-Learning course?

You will need Flash Player, Adobe Acrobat Reader and Windows Media Player 9 or above, all of which you can get free on the web.

Do you license your e-Learning courses for hosting within a company's own e-Learning environment?

Yes!  However, this process normally requires co-ordination with your company's technical staff. We also have special pricing, so just contact us for details.

Do you give any kind of certificate on completion of this course?

Yes, I provide a certificate of completion. However, this is not the same as a testing certification, such as offered by the ASTQB or QAI.

How long does it take to get the certificate by post / courier ?

That depends on where you live. As soon as we get your final evaluation and verify your quiz results, we send out the certificate. In the U.S., it takes about a week to get the certificate to you. For other countries, allow two to three weeks.

Does this course gives me a practical insight on how to write test cases, test plans etc.?

Yes, all of our testing courses will give you practical information of writing test cases and test plans, plus many other practical considerations of software testing. 

All of our courses are very practical and show how to do the tasks covered in the course.

What is the difference between the full version of the User Acceptance Testing course and the Fast-Track version?

The Fast-Track version focuses on the core five modules, which can be taken in about a day or less. The core five modules are identical to the same modules in the full version - you still get the same UAT process information. The full version is exactly the same as in a live class and covers terminology, people issues, and goes deeper into testing with use cases and developing scenario-driven tests. Oh, and it has a lower cost than the full version.

I have recently changed my password and I now do not have access to the e-learning Moodle site. How can I get a new password or a password reminder?

Just go to the login page (http://www.softwaretestingtrainingonline.com/moodle/login/index.php) and click the button to "Send my details via e-mail."

I am not able to send my completed "Perform the Self-Assessment of People Challenges in Testing" assignment (From the Full - Structured User Acceptance Testing Mgmt. e-learning course) because there is no link to forward it. Since it is listed as a graded assignment, I was wondering if I should investigate how to send it to you for the grade to be recorded and to display or if it is not necessary to send it. 

The self-assessment is for your own purposes - to assess where you currently are in dealing with people issues in testing, and also a benchmark for future improvement. So, you don't need to send it to me. Actually, all of the exercises are for your own practice. 

Is it possible for me to print all of the notes for the entire class so that I may review them before beginning the online course?

Yes, you can download and print each module at any time after you have paid the registration fee.

I am based in the UK and my company would normally pay for training courses through a purchase order. Is is possible to use this payment method and wire it through? 

We can accept a wire transfer. However, the funds must be received before you can access the course.

Do you have visual notes for the hearing impaired?

For some of our courses, we do. For others, we are working to add them. However, for all classes, we have complete text notes that can be read along with the slide images. If you have special needs such as this, please let us know and we will verify that the course you desire has slide notes viewable.

Troubleshooting e-Learning Problems

I didn't get my confirmation e-mail. How can I get access instructions?

The fastest way is to access our e-commerce site (http://www.mysoftwaretesting.com) and login to see your order history. The link for that is on the right side of the page under "Your Cart."  When you see your order displayed, look in the top section ("Products info") and you will see a download link. Just click on that link and you will see the page to download your file.

The slower way is to contact us from the "contact us" page. We will e-mail the instructions to you as soon as possible.

I lost my file with the access logins. How can I get them sent to me again?

You can try to get them again from the order history. The link stays active for the entire 12 months of your license. However, if you are having difficulty with getting the file, just contact us from the "contact us" page. We will e-mail the instructions to you as soon as possible.

When I try to watch a presentation and download the PDF files, my login doesn't work. What is wrong?

There are two logins needed to access everything. The first login is the username and password you set up in Moodle. The second login is one provided in the access instructions. This is different than the one you set up in Moodle. We apologize for the inconvenience of the second login, but it is necessary to keep people from finding the course content on the web and stealing it. We are working on ways around this. Also, you only need to login once per browser session.

When I try to e-mail quiz results, nothing appears in the e-mail message body. What is wrong?

First, make sure you are using Internet Explorer as your browser. Due to browser security restrictions, the email results feature will only work in Internet Explorer.

Then, check that your email application is defined: Open Internet Explorer and go to Tools -> Internet Options -> Programs -> Email, then specify your email application of choice.

If you are still having problems, take a screen shot of the results page (PrtSc key, then paste into your e-mail and e-mail it to the e-mail address shown when you click the "E-mail Results" button.

Which version of Flash do I need?

The people at Articulate recommend Macromedia Flash Player 6,0,79 or later. If you need the current version go to http://www.macromedia.com.

About Consulting

Do you offer mentoring?

Yes, I can work with you at any level of frequency. Click here to see more details about mentoring. Just contact me to express your interest.

Do you consult on long-term projects?

Only on a part-time basis. I no longer do the 40 plus hours per week for a year or more on the same project. People find that my time is much better used when I provide guidance at strategic points on a project.

What are your rates?

I don't publish my rates on the web for two big reasons: 1)  I think it could contribute to price fixing and 2) they depend on a lot of factors - I prefer to give custom quotes. Just contact me for pricing.

About Testing

I want the complete understanding of testing process from the scratch. How it proceed till last phase.

Didn't your parents teach you to say "please" and "thank you?" Oh well...

The best thing to do is to find a good book on testing. Some of my favorites are:

Software Testing by Ron Patton

Testing Computer Software by Kaner, Falk and Nguyn

Effective Methods of Software Testing, 3rd Ed. by William E. Perry

All materials on this site copyright 1996 - 2009, Rice Consulting Services, Inc.

Rice Consulting Services, Inc.
P.O. Box 892003
Oklahoma City, OK  73189